Right of retraction
The consumer has a period of 14 working days to return, at his own expense, products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.
Any return will have to be announced beforehand to the Customer service of the company Moto Vision by e-mail via the contact form on the site.
For any question, you can contact us by phone at 03.88.09.29.31 from Monday to Friday from 9am to 12pm and from 2pm to 5pm, with your order number (available by logging into your account or in the confirmation email).
The product must be returned to the following address
1 rue des joncs - Parc de la Sauer
Only products returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale without any traces of assembly will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of the cost of return. In the event that the right of withdrawal is exercised, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, the reshipment will be at the expense of the buyer.
In the event of exercise of the right of retractation, the company Moto Vision will make all the efforts to refund the consumer within 14 days. The consumer will then be refunded by choice by an exchange, a credit valid on his next order or a refund. The refund will be made with the same means of payment used for the payment of the order.